Urban Eatery

Last Updated: December 11, 2025

Urban Eatery (“we”, “our”, “us”) provides digital solutions including websites, mobile applications, EPOS systems, SEO services, online ordering tools, and marketing support for restaurants and takeaways across the United Kingdom. We are committed to protecting your privacy and handling your data in a transparent, secure, and lawful manner.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, use our services, or interact with our team.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information Provided by You

• Name, business name, job title
• Email address, phone number, billing information
• Login credentials for your Urban Eatery account
• Content or data submitted via forms, support requests, or onboarding documents

1.2 Business Information

• Restaurant details such as address, menu items, opening times, images, branding materials
• EPOS and website configuration details
• Subscription and payment records

1.3 Automatically Collected Information

• IP address, device information, browser type
• Website usage analytics
• Cookies and tracking data (see Section 7)

1.4 Customer Data Processed on Your Behalf

If you are a restaurant client using our website/app/ordering system, we may process your customers’ information such as:

• Order details
• Delivery/collection information
• Contact details (name, email, phone)

We act as a data processor for this information under GDPR.

2. How We Use the Information

We use your information to:

• Provide, operate, and maintain our digital services
• Create and manage your website, app, or EPOS accounts
• Process orders and payment subscriptions
• Offer customer support and technical assistance
• Manage marketing campaigns (if requested or consent given)
• Improve our services, website performance, and security
• Comply with legal, tax, and regulatory requirements

We do not sell personal data to third parties.

3. Legal Basis for Processing

We process personal data under the following GDPR legal bases:

• Contractual necessity – to provide the services you requested
• Legitimate interests – service improvement, security monitoring
• Legal obligation – tax compliance, fraud prevention
• Consent – marketing communications or optional features

4. Sharing Your Information

We may share information with:

• Trusted service providers (hosting, payment processors, analytics tools)
• Technical partners used for EPOS, cloud servers, or communications
• Legal authorities if required by law

All third parties are reviewed for GDPR compliance and are required to keep information secure.

We never sell data to advertisers or external marketing lists.

5. Data Storage and Security

We implement industry-standard security measures to protect your personal data from:

• Unauthorised access
• Loss or theft
• Accidental destruction

Data may be stored securely in the UK or in GDPR-compliant data centres within the EEA.
Where data is processed outside the UK/EEA, adequate safeguards (such as Standard Contractual Clauses) are applied.

6. Data Retention

We retain personal and business data for as long as necessary to:

• Provide our services
• Maintain legal and accounting records
• Resolve disputes

You may request deletion of your account or data at any time, subject to legal retention obligations.

7. Cookies & Tracking Technologies

Urban Eatery uses cookies to:

• Improve website functionality
• Monitor analytics and performance
• Personalise user experience

You can manage cookie settings through your browser at any time.

8. Your Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Request corrections
• Request deletion or restriction
• Object to processing
• Port your data to another provider
• Withdraw consent (where applicable)

To exercise these rights, contact:
📧 privacy@urbaneatery.co.uk (or your chosen email)

9. Customer Data Responsibility

If you use Urban Eatery to handle restaurant customer orders, you are responsible for:

• Providing lawful instructions for data processing
• Ensuring your customers are informed through your own privacy notice

We will only process customer data on your behalf and according to your instructions.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website with an updated effective date.

11. Contact Us

For questions regarding this Privacy Policy or data protection matters:

Urban Eatery
 Email: info@urban-eatery.com
 Website: https://www.urban-eatery.com