Urban Eatery

Last Updated: December 11, 2025

These Terms & Conditions (“Terms”) govern your use of the digital services provided by Urban Eatery, including websites, mobile apps, EPOS systems, online ordering tools, SEO services, and digital marketing.

By signing up for any Urban Eatery service, you agree to these Terms.

1. Definitions

• “We”, “Us”, “Urban Eatery” – The service provider.
• “Client”, “You” – Any restaurant, takeaway, or business using our services.
• “Services” – Website development, mobile apps, EPOS, digital marketing, hosting, and related solutions.
• “Subscription” – The paid plan you choose for your business.

2. Services We Provide

Urban Eatery offers:

• Custom restaurant websites and ordering systems
• Mobile apps (Android/iOS)
• Restaurant EPOS systems
• SEO and social media marketing
• Hosting, maintenance, and technical support
• Content uploads, menu management, and branding assistance

Service details vary depending on your chosen plan.

3. Client Responsibilities

You agree to:

• Provide accurate business information, menus, pricing, opening hours, branding materials, and any assets needed for setup
• Ensure all content you provide is lawful and does not infringe copyright
• Maintain your account login security
• Comply with UK laws regarding data protection and food safety information on your website

You are solely responsible for orders placed by your customers through your Urban Eatery website/app.

4. Payment & Subscription Terms

• All services operate on a subscription or agreed contract model.
• Payment must be made on or before the agreed billing date.
• Failure to pay may result in suspension or termination of services.
• Set-up fees, if applicable, are non-refundable.

5. Intellectual Property

• All custom-built websites, apps, and systems remain the intellectual property of Urban Eatery unless explicitly agreed otherwise.
• You are granted a licence to use the platform as part of your paid subscription.
• Your business logos, images, menus, and branding remain your property.

6. Website Content & Menu Management

You are responsible for ensuring:

• Prices are correct
• Allergy information is accurate
• Descriptions comply with UK trading standards

Urban Eatery is not liable for losses caused by incorrect or outdated menu details provided by the client.

7. Service Availability

We aim to maintain 99% uptime but cannot guarantee uninterrupted service due to:

• Maintenance
• Hosting provider outages
• Third-party disruptions
• Events outside our control

We will always attempt to notify clients of planned downtime.

8. Limitation of Liability

Urban Eatery is not liable for:

• Loss of profits
• Loss of business due to downtime
• Incorrect orders, pricing, or customer disputes
• Third-party hosting failures
• Issues caused by incorrect content provided by the client

Our liability is limited to the amount paid by you in the previous 12 months of service.

9. Termination

Either party may terminate the agreement with written notice based on the agreed contract terms.

We reserve the right to suspend or cancel service immediately if:

• Payments are overdue
• Illegal or harmful content is detected
• You breach these Terms

Upon termination, access to services, websites, apps, and dashboards may be disabled.

10. Data Protection & GDPR

• Urban Eatery acts as a data processor for customer order data.
• You act as the data controller for your restaurant customers.
• Each party must comply with UK GDPR requirements.
• Details are outlined in our Privacy Policy.

11. Modifications to Terms

We may revise these Terms from time to time. Updated versions will be published on our website and take effect immediately.

12. Governing Law

These Terms are governed by the laws of England and Wales.
Any legal disputes shall be handled within UK jurisdiction.